Refund policy

Return & Refund Policy

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges for change of mind, including opened and used products.

If your order arrives damaged, faulty, incorrect, or does not match what you ordered, please contact us as soon as possible via Instagram @dolllashnz or Email us at Doll.lashnz@outlook.com with with your order number and photos of the issue. We will review the matter and provide an appropriate remedy where required.

Order cancellation can be requested before an order has been packed or dispatched. Once an order has been processed or shipped, we may not be able to cancel it.

Approved refunds will be issued back to the original payment method.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.